Music on hold gives you a voice
Audio Productions (AudPro) is the UK’s leading audio marketing provider. Proud to offer a reliable solution to businesses that are looking to maximise revenue and provide a superior telephony experience to their customers. Its professional Music on Hold (MoH) service achieves great results and offers a means of engaging clients and prospects before the phone is even answered.
The benefits of Music on Hold
Get in touch
Music on hold gives you a voice
Audio Productions (AudPro) is the UK’s leading audio marketing provider. Proud to offer a reliable solution to businesses that are looking to maximise revenue and provide a superior telephony experience to their customers. Its professional Music on Hold (MoH) service achieves great results and offers a means of engaging clients and prospects before the phone is even answered.
The benefits of Music on Hold
Get in touch
Why do you need Music on Hold (MoH)?
MoH is quickly becoming standard practice for businesses large and small, that are looking to project a professional image, improve their customer service and increase sales.
So much more than a ‘nice-to-have’, an effective audio marketing solution can bring a host of great benefits to companies, no matter what their speciality. Whether upselling premium services, educating callers or simply keeping them engaged, the choice is yours.
How does MoH integrate with my Vodafone One Net System?
As an approved Vodafone One Net supplier, our audio files are recorded and formatted to suit the One Net system. We provide you with the correct files ready for you to upload via your One Net portal, or your Telecoms Provider. We can record audio for the IVR, Hunt Groups, Call Transfer (MoH), Voicemails and the Night Service; all features of the One Net System.
A voice with power
The benefits of Music on Hold
With over fifteen years of industry experience, AudPro can confidently state the benefits of an effective, professional audio marketing solution for any company, no matter what the sector or size of business. It is the perfect way to improve customer service, customer communication and ultimately helps to increase a business’ revenue.
35% of callers that hang up, don’t call back
You don’t have a second chance to make a first impression, so make the most of the one you’ve got! With MoH, customers are greeted with a professional message that projects a positive company image. Callers are also more likely to wait on hold, if not confronted with a hold tone or silence. Therefore, MoH is a simple way to maximise the potential of every call.
After waiting for one minute with MOH – 81% customers thought the call was in fact less than one minute
What better way to start the conversation than by ensuring your customer is in a good frame of mind when the operator answers? You can have a positive effect on your customers before you’ve even spoken to them, which is especially useful if you frequently handle calls from frustrated callers; customer services, technical repair etc. can all benefit tremendously!
20% make a purchasing decision based on on-hold information
If you have your customer waiting and ready to listen at the other end of the phone, why waste the opportunity by greeting them with silence or basic hold music? With MoH, you can use the time to educate callers on products you want to push, present business updates you want to shout about and simply keep callers engaged and on the line.
Quality Choices
Whether it’s a friendly, upbeat welcome message or an important authoritative announcement, we can help produce the perfect on hold message for any business. Our professional team is also on hand to offer guidance and support, should you require it.
Quality Choices
Whether it’s a friendly, upbeat welcome message or an important authoritative announcement, we can help produce the perfect on hold message for any business. Our professional team is also on hand to offer guidance and support, should you require it.
